faichai Frequently Asked Questions

faichai requires a valid Philippine government-issued ID for KYC. Accepted documents include your Philippine National ID (PhilSys), passport, driver's license, SSS card, or UMID. Upload clear photos of both the front and back of your ID through the verification portal in your account settings. KYC is required before your first withdrawal and must confirm that you are 21 years of age or older.

Most faichai accounts are verified within 24 to 48 hours after all required documents are submitted. In cases where additional review is needed, it may take up to 5 business days. You will receive an email notification once your account is fully verified. During this period you can still browse and make deposits, but withdrawals are held until verification is complete.

Go to the faichai Login page and click "Forgot Password." Enter the email address linked to your account and a password reset link will be sent to your inbox within a few minutes. The link is valid for 30 minutes. If you do not receive the email, check your spam folder or contact our 24/7 live chat support team to request a manual reset.

No. faichai strictly enforces a one-account-per-player policy. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error — for instance, by a family member sharing your device — contact support immediately so we can help resolve the situation.

To permanently close your faichai account, contact our 24/7 live chat support team and request account closure. Any remaining balance will be processed for withdrawal to your verified payment method before closure. Alternatively, if you are closing for responsible gaming reasons, consider using the self-exclusion tool in your account settings, which temporarily or permanently blocks access while preserving the option to withdraw your remaining funds.

The minimum deposit on faichai is ₱100 for most payment methods including GCash and Maya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit cap, though larger deposits may trigger additional security verification in line with faichai's AML policy. Deposits are typically credited to your account balance instantly or within a few minutes.

GCash deposits on faichai are processed in real time — your balance is usually updated within 30 to 60 seconds of completing the transaction in your GCash app. This makes GCash one of the fastest and most convenient deposit methods for Filipino players. Make sure the GCash number linked to your faichai account matches the number you are sending from, to avoid delays or failed transactions.

faichai does not charge its own transaction fees on standard deposits or withdrawals. However, your payment provider — GCash, Maya, BPI, BDO, Metrobank, or others — may apply their own service charges. One free withdrawal per day is allowed; additional same-day withdrawals may incur a small processing fee as noted in the current promotions and banking terms on the platform.

GCash and Maya withdrawals on faichai are typically processed within 15 to 30 minutes after approval. Bank transfers to BPI, BDO, or Metrobank accounts generally take 1 to 3 business days depending on the receiving bank's clearing schedule. All withdrawal requests require a fully verified KYC account. Withdrawals submitted over weekends or Philippine public holidays may experience slight delays.

The minimum withdrawal amount at faichai is ₱200 for e-wallets like GCash and Maya. For bank transfers, the minimum is ₱500. Withdrawal requests below these thresholds will not be processed. There is no maximum single withdrawal limit for verified accounts, although very large withdrawals may be subject to additional security review to protect the integrity of your account.

Yes. faichai supports GrabPay, InstaPay, PesoNet, and QR Ph in addition to GCash, Maya, BPI, BDO, and Metrobank. You can also pay via 7-Eleven CLiQQ for over-the-counter top-ups. Simply go to the Deposit section in your faichai account dashboard and select your preferred payment channel to see the current options and processing times available for your method.

faichai offers a wide range of games including JILI slots, live casino tables (baccarat, blackjack, roulette, Dragon Tiger), e-sabong, bingo, fishing games like Fierce Fishing, and card games including Teen Patti 20-20. Sports betting covers PBA, NBA, UFC, boxing, and international football. The library is continuously updated, so new titles from top providers are added on a regular basis.

faichai is committed to fair play. All slot games use certified Random Number Generator (RNG) technology that is independently audited to ensure outcomes are completely random and not manipulated. Live casino games are streamed in real time from licensed studios with live dealers. The published Return to Player (RTP) percentages are accurate and reflect long-term statistical payout rates across all players.

Yes. faichai is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, claim bonuses, and contact support — all from your smartphone without needing to download a separate app. Simply open your mobile browser, go to faichai.bet, and log in. The responsive layout adjusts automatically to your screen size.

RTP (Return to Player) on faichai slot games varies by title. Most JILI slots on faichai have RTPs ranging from 96% to 97.5%, which is competitive with industry standards. RTP represents the theoretical percentage of wagered money a slot returns to players over a very large number of spins — it is a long-term statistical average and does not guarantee individual session results. Check each game's info panel for its specific RTP.

faichai offers a welcome bonus for newly registered players who make their first qualifying deposit. The bonus amount and percentage are displayed on the current promotions page within your faichai account dashboard, as offers are updated regularly. To claim a welcome bonus, opt in during or immediately after your first deposit. Always check the current terms — including minimum deposit, eligible games, and wagering requirements — before claiming.

Wagering requirements at faichai specify how many times you must wager your bonus amount before you can withdraw the bonus or winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before withdrawing. Different games may contribute different percentages toward wagering — slots typically count 100%, while live casino games may count less. Check the specific bonus terms for details.

Yes. faichai has a tiered loyalty program that rewards regular players with points for every real-money wager placed. Points can be accumulated and redeemed for bonus credits, free spins, or other rewards depending on your current tier. Higher tiers unlock additional benefits including priority withdrawal processing, dedicated account managers, and exclusive promotions tailored to your preferred games. Visit the Promotions section after logging in to see your current loyalty status.

Yes, faichai bonuses have expiry dates. Most bonuses — including welcome bonuses and reload offers — must be claimed within a specified number of days from the date they are issued, and wagering requirements must be completed within the validity window. If the wagering requirement is not met before the bonus expires, the bonus and any associated winnings are forfeited. Always check the expiry date shown in your Bonus Wallet before activating any offer.

faichai operates in accordance with applicable gaming regulations in the Philippines. PAGCOR (Philippine Amusement and Gaming Corporation) is the regulatory body overseeing licensed online gaming operators in the country. Players are encouraged to verify the current licensing status of any online gaming platform through the PAGCOR website. faichai is committed to operating transparently and in full compliance with Philippine gaming laws and anti-money laundering regulations.

The minimum age to register and play on faichai is 21 years old. This is in accordance with PAGCOR regulations governing casino-style gambling in the Philippines. Age is verified during the KYC process, and any account found to belong to a person under 21 will be immediately suspended and all gameplay voided. faichai takes its obligation to prevent underage gambling very seriously and has zero tolerance for violations.

faichai provides a self-exclusion tool accessible directly from your account settings under Responsible Gaming. You can choose a temporary cooling-off period (24 hours to 30 days) or a longer self-exclusion (up to 6 months or permanent). During self-exclusion, your account is locked and you will not receive any marketing communications. Any withdrawable balance will still be processed. You can also request self-exclusion by contacting our 24/7 live chat support team.

faichai offers 24/7 customer support via live chat directly on the platform — response time is under 90 seconds on average. For non-urgent queries, you can also reach us by email at [email protected], with responses delivered within 24 hours. Our support team can assist with account issues, payment questions, bonus queries, technical problems, and responsible gaming concerns. We are always here to help Filipino players get the most out of their experience.